Refund & Cancellation Policy

All payments processed through Cashfree Payments gateway.

1. Cancellation

By User

• Before Pickup: Full refund, no charges
• After Pickup, Before Transit: 85% refund (15% cancellation fee)
• During Transit: Cannot cancel. Return charges apply.

By Fawaq Enterprises Pvt Ltd

We may cancel for: prohibited items, incorrect address, payment failure, force majeure, or service unavailability. Full refund issued.

2. Eligible Refunds

• Before pickup: 100%
• After pickup, before transit: 85%
• Lost shipment: Full refund + compensation
• Damaged shipment: Based on damage and declared value
• Significant delay: Partial refund or credit
• Duplicate payment: Full refund
• Service not rendered: Full refund

3. Non-Refundable

• Successfully delivered shipments
• Delays from incorrect address / recipient unavailability
• Refused shipments / improper packaging

4. Refund Process

Log in → Order History → "Request Refund", or email support@Fawaq Enterprises Pvt Ltd.in with order ID.

Timeline

• UPI: 2–3 business days
• Cards: 5–7 business days
• Net Banking: 5–7 business days
• Wallets: 2–3 business days

Refunds processed via Cashfree to original payment method.

5. Damage & Loss Claims

Report within 48 hours with photos. Response within 5 business days.

6. Contact

Fawaq Enterprises Pvt Ltd Pvt. Ltd.
Email: support@Fawaq Enterprises Pvt Ltd.in
Website: Fawaq Enterprises Pvt Ltd.in
Address: Kolkata, West Bengal, India