Privacy Policy

Fawaq Enterprises Pvt Ltd Pvt. Ltd. ("we," "our," "us") operates Fawaq Enterprises Pvt Ltd.in and the Fawaq Enterprises Pvt Ltd mobile application. This policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

1.1 Personal Information

• Full name, email, phone, postal address
• Business name, GSTIN, business address
• Payment information (via Cashfree gateway)
• Shipment details and addresses
• Government ID for verification (when required)

1.2 Automatic Information

• Device info, log data, IP address, browser type
• Location data (with consent)
• Cookies and tracking technologies

2. How We Use Information

• Processing orders and shipments
• Payment processing via Cashfree
• Real-time tracking and notifications
• Communication about orders and support
• Service improvements
• Legal compliance and fraud prevention

3. Payment Information & Cashfree

All payments are processed through Cashfree Payments, a PCI-DSS compliant gateway. We do not store complete card or bank details on our servers. Payment data is encrypted and handled by Cashfree.

4. Information Sharing

We do not sell your information. We share with:

• Delivery Partners: For pickup and delivery
• Cashfree: For payment processing
• Service Providers: Cloud, analytics, communications
• Legal Authorities: When required by law

5. Data Security

We use SSL/TLS encryption, encrypted storage, regular security audits, and access controls.

6. Your Rights

You can: access your data, correct inaccuracies, request deletion, opt-out of marketing, and withdraw consent. Contact support@Fawaq Enterprises Pvt Ltd.in.

7. Cookies

We use cookies to enhance browsing and analyze traffic. Manage preferences through browser settings.

8. Children's Privacy

Services are not for individuals under 18. We don't knowingly collect data from children.

9. Changes

Updates will be posted with a new "Last Updated" date.

10. Contact

Fawaq Enterprises Pvt Ltd Pvt. Ltd.
Email: support@Fawaq Enterprises Pvt Ltd.in
Website: Fawaq Enterprises Pvt Ltd.in
Address: Kolkata, West Bengal, India